Identify, analyze, and address inefficiencies in your customer service processes—fast.
Easily identify and address inefficiencies in call handling across all channels.
Isolate and resolve service bottlenecks to maintain high CSAT scores.
Provide real-time feedback and insights directly within Salesforce to guide agent actions.
Use the Hubbl Process Analytics Wizard to choose the Case object, timeframe, and relevant fields like product, channel, and severity.
Create a process visualization showing all instances within the selected timeframe, noting the number of records and average time taken.
Focus on process paths with a high average completion time and select these for further analysis.
Examine specific steps that are slowing the process and delve deeper into these areas.
Analyze field values for consistently slow processes to pinpoint where to direct questions to team leads.
Integrate seamlessly with Salesforce for immediate use without data prep.
Easily measure the effects of small changes, just like tracking web analytics.
Leverage detailed insights to validate and optimize your business processes effectively.
Experience the power of instant process analysis today. Transform how you manage and optimize your Salesforce processes with Hubbl Process Analytics.
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